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What we focused on this year

Customer focus

Delivered

  • Developed a customer-centric ethos through the Customer Charter
  • Recognised outstanding public transport staff with the TransLink People’s Choice Award 
  • Information sessions dedicated to truckie toolbox talks, agricultural industry safety sessions, remote and regional road safety workshops for licensing education and child restraints
  • Customer transport needs through a 12-month trial of Demand Responsive Transport

Continued 

  • Establishing an Integrated Accessible Transport Network to future ensure products and services are developed to be inclusive and accessible to all
  • Commitment to safety on the network by implementing the Queensland Road Safety Action Plan 2017–19 and the Targeted Road Safety Program as well as rail and maritime safety initiatives
  • Addressing concerns with the tow truck and vehicle removal industry and progressed reforms for safe and affordable personalised transport for Queenslanders

Innovation

Delivered

  • Enhanced customer service through mobile technology projects like MyTransLink app improvements and event specific journey planner for the 2018 Gold Coast Commonwealth Games
  • Fostered an innovative culture with 250 TMR staff participating in the hack-challenge and held several capability workshops to embed design thinking in all we do

Continued 

  • Preparing Queensland for the future of transport including autonomous vehicles, electric vehicles and Cooperative Intelligent Transport Systems
  • Developing safe and innovative solutions, including award winning sign spearing safety design, Crumb Rubber Modified Binder and foamed bitumen
  • Design for next public transport ticketing system to be developed with our new partner

Liveable regions and active cities

Delivered

  • Extension of light rail system and constructed the Continuous Flow Intersection, an Australian first, on the Gold Coast 

Continued

  • Focus on active transport solutions, releasing the Queensland Cycling Strategy 2017–2027 with a vision for more cycling, more often
  • Developing transport strategies and plans for a coordinated approach to future transport needs including the Transport Coordination Plan 2017–2027 and Regional Transport Plans
  • Established an internal sustainable ports planning program to prepare 4 master ports plans
  • Implementing the Maintenance Dredging Strategy with ports for the Reef 2050 Long-Term Sustainability Plan

Building prosperity

Delivered

  • Designed, built and upgraded major infrastructure, transport operations and timetables to support the 2018 Gold Coast Commonwealth Games and last as a legacy for Queenslanders
  • Released a vision for Brisbane’s future public transport system, Connecting Brisbane, with Brisbane City Council that includes Cross River Rail considerations

Continued 

  • Planning for the Beerburrum to Nambour Rail Upgrade Project to improve commuter and freight services
  • Improving flood-immunity by replacing timber bridges along Peak Downs Highway
  • Disaster management preparedness

Sustainable funding

Delivered

  • TMR adopted a program benefits management approach and developed the TMR Program Maturity Assessment Model to facilitate stronger investment outcomes

Continued

  • Coordinated Queensland’s first Market-Led Proposal project working with Transurban to deliver Logan Enhancement Project
  • Developing a cloud-based digital solution for the current paper-based recordkeeping system
  • Managing investment in significant infrastructure projects across Queensland including upgrades on the M1 Pacific Motorway, Bruce Highway, Gateway Upgrade North project, the Cape York Region Package and Mackay Ring Road Stage 1

Contemporary workforce

Delivered

  • Internal Customer First program that was awarded the Australian Service Excellence Service Champion award for Project of the Year–Cultural Transformation

Continued 

  • Implementing the Safety and Wellbeing Improvement Plan 2017–19 for TMR employees
  • Enabling our people with mobile technology to: expedite recovery work following natural disasters, capture environmental inspection information and streamline roadside compliance checks
  • Inclusive workforce initiatives such as the Indigenous Employee Network, women in engineering and the Disability Service Plan 2017–2020
  • Empowering the workforce through programs such as leadership and management, developed TMR's People Plan, flexible working practices and entry pathways
  • Strengthening partnerships with local organisations, including Myuma Group and Help Enterprises, and Hope Vale Aboriginal Shire Council to grow local, skilled workforce across the state

 

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