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Using technology to adapt

We are continually looking at ways to take advantage of technological advancements to create efficiencies in our operations, as well as to improve our customer interactions. We adopt digital tools and approaches for us to be efficient and agile in operating our business and delivering our services.

Information systems and records management

We are committed to quality information and records management through the provision of new, risk-based policies and practices to support sound decision making, accountability, and compliance that reduces the reliance on paper records through automation and digitisation.

Under relevant legislation, Queensland State Archives policies and best practice methods as outlined in applicable International Standards we are committed to meeting its responsibilities. This is achieved through implementation of several policies including:

  • Records Management Policy
  • Information Security Policy
  • Email Use Policy
  • Use of ICT Facilities, Devices and Services Policy.

Around 18TB of digital public records and 294,740 boxes of physical records in secondary storage are currently managed by TMR.

All our records are retained in accordance with retention and disposal schedules approved by Queensland State Archives. The current approved schedules in use by us are:

  • General Retention and Disposal Schedule for common and administrative records created by all Queensland Government agencies.
  • Transport and Main Roads Sector Retention and Disposal Schedule—Queensland Disposal Authority Number 474 for core business records generated by the Transport and Roads public authorities.
  • Maritime Safety Sector Retention and Disposal Schedule—Queensland Disposal Authority Number 690 for core business records generated by Maritime Safety public authorities.

Mobile technology solutions

Image of Recording Asset Damage and Restoration app

Recording Asset Damage and Restoration app

The Recording Asset Damage and Restoration app speeds up the process of collecting and managing damage evidence and data following natural disasters.

The app developed to enable TMR to collect mandatory photographic evidence with GPS data, which is required to prove the eligibility of disaster recovery works under the Natural Disaster Relief and Recovery Arrangements.

Since the onset of Ex-Tropical Cyclone Debbie in March 2017, more than 65,000 images of damage to the state-controlled road network have been captured in the app by 240 users. A total of approximately 600 users have the app ready for use in future disasters.

The app helps us collect information more quickly and easily in the field by reducing manual data entry, which will ultimately speed the recovery process for the community.

Open data

In 2017–18, the Queensland Government published its first open data policy statement and reiterated its commitment towards open data. In line with the release of this policy, we revised our departmental Open Data Strategy and adopted the 6 principles from the international open data charter.

We also conducted a second open data maturity assessment and renewed our commitment to an annual cycle of assessment and action planning to further mature our open data program. Significant progress was made towards the completion of specific activities from the first action plan. Overall, these efforts have raised our total maturity score from 27 to 44, a 160% increase within 12 months.

With a growing collection of 252 datasets, we’re among the largest contributors to the Queensland Government’s open data portal. Datasets we publish empower our customers to make informed decisions about how and when they travel and enable our partners and industry to help us deliver better traffic and transport services for Queensland.


3PCM implementation

The Portfolio, Program, Project and Contract Management system implementation project has 2 key objectives, which are:

  • define and implement standards, consistently applied processes for planning, managing and delivering the transport infrastructure portfolio across the domains of portfolio, program, project and contract management
  • source and implement an integrated, strategic ICT solution that supports the business process and rules and enables a transition away from legacy applications.

In May 2015, we entered a 10-year contract with Accenture for the implementation and ongoing support of the system solution.

Following release 1 (June 2016) and release 2 (March 2017), the implementation project closed in December 2017, within the budget of $47.8 million.

Now in operation, the program has:

We have 6 legacy systems along with support dependencies that are also in the process of, or have been decommissioned.

Read more in our annual report